Shipping policy
PROCESSING & DELIVERY INFORMATION
At Share a Smile Gifts, we are committed to providing a smooth and reliable experience from the moment you place your order to the time it reaches your doorstep. Below you’ll find all the key details about our order processing times, delivery options, and shipping policies.
ORDER PROCESSING TIME
We aim to process all orders on the same day when placed before 2:00 PM (Monday to Friday). Orders placed after this time will be processed the following business day.
Please Note: During peak seasons (such as Christmas or special promotional events), processing times may be slightly extended. For the most up-to-date information, please refer to the banner at the top of our website.
UK DELIVERIES
DELIVERY OPTIONS & COSTS
We offer a range of tracked and reliable delivery methods to suit your needs:
-
Standard Delivery – FREE
Royal Mail Tracked 48
Estimated delivery time: 2–3 business days -
Express Delivery – £4.95
Royal Mail Tracked 24
Estimated delivery time: 1–2 business days -
Next Working Day Delivery – £13.95
Royal Mail Special Delivery Guaranteed
Order before 2:00 PM Monday–Friday for delivery on the next working day.
Please Note: This service does not include weekend delivery. Orders placed on Saturday or Sunday will be dispatched on Monday and delivered on Tuesday.
INTERNATIONAL DELIVERIES
At Share a Smile Gifts, we’re proud to offer international shipping to select countries outside the UK. Whether you’re gifting a loved one abroad or treating yourself, we aim to deliver a smooth and reliable experience wherever you are.
WHERE WE SHIP
We currently offer international tracked delivery to the following countries:
- Europe
- Australia
- Canada
- New Zealand
- United States
Shipping Method: Royal Mail International Tracked
Estimated Delivery Time: 5–12 business days
Shipping Costs: Starting from £18.00
IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS
-
Customs Fees & Import Taxes:
International customers may be required to pay customs duties or import taxes upon delivery. These charges vary by country and are the sole responsibility of the recipient.
Please check with your local customs office before placing your order. -
Release of Goods:
Any customs fees or handling charges must be paid by the recipient before the parcel is released. Share a Smile Gifts is not responsible for these charges. -
Potential Delays:
International deliveries may be delayed due to customs processing, seasonal demand, or postal service disruptions. While we strive to dispatch all orders promptly, delivery times are estimates, not guarantees. Placing your order early is the best way to avoid disappointment.
IMPORTANT DELIVERY NOTES
- We work with trusted third-party couriers, primarily Royal Mail, for all our deliveries. While we do our best to ensure timely dispatch, we are not responsible for delays that may occur due to courier disruptions, weather conditions, or seasonal backlogs.
- Delivery estimates are not guaranteed, especially during peak periods such as Christmas or bank holidays. We strongly recommend placing your order well in advance to avoid any unexpected delays.
SHIPPING ADDRESS RESPONSABILITY
Please ensure that your shipping address is complete and accurate at checkout. The buyer is responsible for providing correct address details. Incomplete or incorrect addresses can lead to:
- Delivery delays
- Returned packages
- Additional redelivery charges
We are unable to refund or replace orders due to errors in the shipping address submitted at checkout.
TRACK YOUR ORDER
Once your order is dispatched, you will receive a tracking number via email. You can track your parcel directly on the Royal Mail website: